Key details

About the Hotel

7 Western Gateway Royal Victoria Dock,, London, E16 1AA

Next to Royal Victoria Dock and Bridge

Great

8.1

/10

4.2

4.0

Loved by Novotel London Excel guests

Quiet room

Spacious bar

Clean toilets

Nice facilities

Great location

"Location is definitely the best from this Hotel."

Marta from Spain

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"The hotel is easily reachable both using the DLR and the Elizabeth line and for most locations, this was a great start."

David van Driessche from Belgium

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"Our first choice when visiting London, a great hotel with a fabulous terrace for a coffee or a cocktail, soaking up the sun."

Jane

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4-star gateway to ExCeL London with dockside dining

Location & Access

Novotel London Excel sits 150 metres from the ExCeL Exhibition Centre, placing guests within walking distance of events and conventions. Custom House Station on the DLR is 300 metres away, and the Elizabeth Line provides direct connections to central London. London City Airport, Canary Wharf, and the O2 Arena are all close by, making the hotel a base for business and leisure itineraries.

Dining & Terrace

The Upper Deck Restaurant & Bar serves brasserie cuisine with an outdoor terrace overlooking Royal Victoria Dock and the London skyline. Breakfast includes eggs, sausages, fruits, yogurts, cheeses, and a self-serve coffee machine. The bar offers a range of drinks, and room service is available around the clock.

Rooms & Comfort

Each of the 237 rooms has a large work area, a laptop safe, a minibar, and a private bathroom. Family rooms accommodate up to three guests with a queen bed and a convertible sofa. Suites add extras like bathrobes, a fridge, and separate living space, with views over the dock.

Meetings & Business

The hotel has 12 meeting rooms with natural light, suitable for conferences and corporate events. Fax and photocopying services are available at the 24-hour front desk. Express check-in and check-out streamline arrivals and departures for guests with tight schedules.

Wellness & Leisure

The on-site fitness centre includes gym equipment, a sauna, and a steam room. Guests can use these facilities after a day at ExCeL or exploring the dock area. Electric vehicle charging stations and secure parking are available for those arriving by car.

Highlights

Location: 150 m to ExCeL, 300 m to Custom House Station

Dining: Upper Deck Restaurant & Bar with dock views

Rooms: 237 rooms with work area, safe, minibar

Meetings: 12 naturally lit meeting rooms

Wellness: Gym, sauna, steam room

Parking: EV charging stations and secure garage

“What stands out is undoubtedly its prime spot, as the closest hotel to the ExCeL Exhibition Centre. I appreciate that it's geared towards families with spacious rooms and practical amenities. For business or leisure, this property presents a smart, stylish option near key London locations.”

Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included

Executive Premium Queen Room
2 persons
270 sq. feet
1 Queen-size bed
Heating
Coffee machine
room details
Standard Double Room Two Single Beds
2 persons
270 sq. feet
2 Single beds
Bathtub
Heating
room details
Standard Queen Room
2 persons
270 sq. feet
1 Queen-size bed
Heating
Shower
room details

Show all rooms

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones

Facilities: Great

8.2/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Room service
Housekeeping
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Room features

Heating
Mini-bar
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Novotel London Excel, dining is a delightful exploration of international flavors, beautifully complemented by stunning views of Victoria Dock. Guests can enjoy an inviting atmosphere that caters to families while emphasizing authentic culinary experiences suitable for every palate.

UPPER DECK

International

Ambiance

Family-friendly, traditional setting with beautiful views of Victoria Dock, offering both casual dining and an extensive bar.

Key Offerings

The menu features a variety of options, including vegetarian and gluten-free dishes, allowing for an inclusive dining experience. The terrace provides breathtaking views, ideal for enjoying meals during warm evenings.

Reservation

Recommended during peak times.

Open for breakfast and dinner from Monday to Friday, with additional brunch hours on Saturday and Sunday.

THE UPPER DECK

International and European

Ambiance

Modern atmosphere suitable for families, enhanced by the scenic backdrop of the Thames and Victoria Dock.

Key Offerings

This venue caters to various dietary preferences, offering vegetarian, vegan, gluten-free, and dairy-free options. A perfect spot for lunch or a leisurely dinner while soaking in the views.

Reservation

Recommended during busy service periods.

Open for breakfast and dinner daily, with longer breakfast hours on weekends.

Novotel London Excel Location

7 Western Gateway Royal Victoria Dock,, London, E16 1AA

Map view

City landmarks

Theatre

Brick Lane Music Hall

1.8 mi

Library

Charlton House

2.0 mi

Event hall

The O2

2.1 mi

Castle

Tower of London

4.3 mi

Landmark

Quantum Cloud

4300 ft

Museum

The Crystal

2100 ft

Park

Thames Barrier Park

1.4 mi

Harbour

Trinity Buoy Wharf

3900 ft

Landmark

The Dockers Sculpture

5100 ft

Landmark

Emirates Air Line

2700 ft

Landmark

I Am the Greatest

4900 ft

Landmark

Canning Town

1.3 mi

Landmark

Royal Arsenal

2.4 mi

Landmark

STAR WARS Identities at The O2

5100 ft

Landmark

DC Exhibition

5200 ft

Landmark

Dinosaurs Unleashed London O2

5200 ft

Nearby

Convention Centre

ExCeL London

1900 ft

Bridge

Royal Victoria Dock and Bridge

1400 ft

Restaurants

China Palace

500 ft

K Warehouse 2 Western Gateway Unit R1 Warehouse

Zero Sette Restaurant

600 ft

K Warehouse 2 Western Gateway Unit R3

Bagel factory

600 ft

1 Western Gateway ExCel Centre

Prime Burger ExCel London

2900 ft

ExCel London Exhibition Centre 1 Western Gateway Royal Victoria Docks

Fox @ Excel

3400 ft

K Warehouse 2 Western Gateway Excel Centre

Eeshi's Kitchen

1000 ft

Western Gateway Unit G2

Custom House Pub

1900 ft

272-283 Victoria Dock Road

Al Masar

1000 ft

8 Western Gateway

Explore London

Explore the Local Scene

The Crystal

8 minutes walking

A unique sustainable cities initiative focusing on urban resiliency, featuring interactive exhibits on sustainability.

Royal Victoria Dock and Bridge

6 minutes walking

Beautiful waterfront views and a great spot for a leisurely stroll or enjoying local art installations.

Quantum Cloud

15 minutes walking

A striking art installation by Antony Gormley, offering a great backdrop for photography and reflection.

The O2

40 minutes walking

A vibrant entertainment venue hosting concerts, sports events, and an array of dining options, all under one roof.

Emirates Air Line

10 minutes walking

A cable car experience offering panoramic views of the River Thames; perfect for thrill-seekers and families alike.

Queen Elizabeth Olympic Park

30 minutes driving

A sprawling park with stunning gardens, playgrounds, and walking paths for relaxation and leisure activities.

China Palace

2 minutes walking

Authentic Chinese cuisine with a cozy ambiance; try their dim sum and various noodle dishes. Reservations recommended.

Zero Sette Restaurant

3 minutes walking

Italian dining with a modern twist; enjoy delicious pastas and fine wines in an elegant setting. Vegetarian options available.

STAR WARS Identities at The O2

20 minutes walking

An immersive exhibition exploring the characters from Star Wars, perfect for fans of all ages and families.

Now Gallery

20 minutes walking

A contemporary art gallery showcasing dynamic exhibitions and events; an inspiring spot for art enthusiasts and visitors.

Tips on navigating the city

City Centre
London 16 min · 6.5 mi
Airports
London City (LCY) 6 min · 2.4 mi
London Heathrow (LHR) 58 min · 23.9 mi
Train
Charlton Train Station 30 min · 1.6 mi
Charlton Railway Station 30 min · 1.6 mi
Underground
Canning Town 17 min · 4600 ft

Get access to exclusive early booking discounts for your family’s upcoming getaway

Book now and enjoy exclusive rates on your family vacation!

Check Rates

Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

You can start your day with a full breakfast, which costs GBP 21.5 per person.

Pets

Pets are allowed on request.

Languages

English, French, Spanish, Italian, Hungarian, Polish, Russian, Hindi, Bengali, Lithuanian, PanjabiÂ / Punjabi, Urdu

Number of floors:

Number of rooms:

237

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.

Review summary

Based on recent reviews

Novotel London Excel is often praised for its spacious rooms, many offering brilliant views of the River Thames. Its location is ideal for events at the ExCeL London, with easy access to Custom House DLR and the Elizabeth Line. Guests frequently enjoy the well-appointed fitness area, although some have mentioned occasional aircraft noise due to the hotel's proximity to the airport, and the breakfast setup may at times be very busy.

Review score

Based on 6 verified reviews

8.0 /10

Great

100%

Recommend

Location

8.9/10

Staff

8.5/10

Value for money

7.9/10

Free Wi-Fi

8.0/10

Pros

Helpful staff

Easy check-in

Good facilities

Comfortable bed

Cons

Stuffy room

Small bathroom

Understaffed

Rude supervisor

based on 2982 reviews

4/5

alexander from united kingdom

Family with children

standard room 1 queen size bed convertible sofa

3 nights in November 2025

Reviewed: January 30, 2026

8.7/10

excellent stay, superb amenities

easy access good standard good food

the location offered easy access with public transport nearby. the room was clean to a good standard (i noticed a novelty glass divider between the bathroom and bedroom). the breakfast had a good amount of food available.

one of the plug sockets had burn marks, so i avoided using it.

Facilities

9/10

the hotel features convenient access to public transport, easing commutes and explorations around the area, and i found a nearby tesco express (it was a plus). i noticed a cable car over the river thames as well.

Service

9/10

the staff demonstrated friendliness and helpfulness throughout my stay, they provided quick solutions and clear directions. i found the bar staff amazing and efficient, they knew how to keep customers happy. ebenzer and klea were particularly amazing.

Rooms

8/10

the room included a comfortable bed and a fantastic shower (i loved it!). a novelty glass divider separated the bathroom from the bedroom in my room. the room was clean, offering a pleasant environment.

0 Helpful

jason from united kingdom

Single

superior room 1 queen size bed convertible sofa

3 nights in November 2025

Reviewed: January 28, 2026

8.5/10

excel stay!

comfortable bed delicious food easy access

My room was spacious and very clean. the digital key was convenient, providing easy access. the bed was comfortable. I slept very well. the restaurant offered fresh and flavorful food. Dinner and breakfast were both delicious.

the coffee wasn't replaced in the room and the fridge was not cold enough.

Location

9/10

The hotel is near the elizabeth line railway. This made access to heathrow airport easy. a short walk took me to restaurants. This was very convenient. the cable car to the o2 arena was nearby.

Rooms

8/10

The room was quite large. there were bath towels and hand towels. daily maid service made sure fresh towels and a tidy room. the walk in shower was clean. It had good water pressure.

0 Helpful

Jordan from United States

Executive Premium Queen Room

4 nights in November 2025

Reviewed: January 01, 2026

7/10

great location helpful staff tasty options shower problem old carpet stained carpet

the location were great. it was near transport. there was staff ALWAYS ready to help with directions. the breakfast area had tasty options.

my room had a problem. the shower in my executive premium queen room barely worked. it only trickled water. the carpet seemed a bit old and stained.

0 Helpful

alexander from united kingdom

Single

standard queen room

3 nights in November 2025

Reviewed: December 31, 2025

9/10

excelent stay

abundant breakfast glass divider

i found the breakfast abundant. there was a good amount of food available (especially the pastries). the room was quite clean, and the glass divider between the bathroom and bedroom added a touch of novelty to the design.

0 Helpful

Daniel from United States

Business traveller

Superior Room 1 Queen size bed convertible sofa

3 nights in November 2025

Reviewed: December 09, 2025

6/10

Acceptable Stay with Some Issues

The hotel location proved convenient for attending an event. It was within reasonable walking distance.

The fridge in the room was NOT cold enough. The absence of an information sheet concerning emergency procedures was also a notable oversight, and the number of power sockets felt INSUFFICIENT.

0 Helpful

Samantha from United Kingdom

Single

Executive Premium Queen Room

3 nights in November 2025

Reviewed: November 23, 2025

9.0/10

Excel Area Stay

clean room glass divider helpful staff

the room was clean and met a good standard the glass divider between the bathroom and bedroom added a nice touch i found the breakfast food selection to be adequate and satisfying for a good start to my day staff members at the reception were helpful and attentive throughout my visit.

Rooms

9/10

the room provided necessary amenities including a tea and coffee machine and a safe for valuables it was a good size and the bed was very comfortable for restful nights. the smart tv offered a good selection of channels.

Location

10/10

the hotel offers excellent access to heathrow terminals via the elizabeth line from customs house station the location is convenient for accessing nearby amenities and transport links. city airport is easily accessible with a short bus ride.

Dining

8/10

breakfast buffet offers plenty of variety to suit different tastes, ensuring a satisfying start to the day. i appreciated the fresh options. the dining area was well kept and clean.

Service

9/10

staff were friendly and accommodating. the reception team provided quick assistance. their professionalism added a positive touch.

0 Helpful

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