Novotel London Excel Exterior photoNovotel London Excel Exterior photoNovotel London Excel Exterior photo
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From176US$ /night
Check-in
06May2026Select date
Check-out
07May2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

7 Western Gateway Royal Victoria Dock,, London, United Kingdom, E16 1AA
-
Next to Royal Victoria Dock and Bridge
Great
8.2
8.1
/10
4.1
4.0
/5

Location

The Novotel London ExCel is situated minutes from the ExCel Exhibition Centre, offering convenience for both business and leisure travelers. Nearby, the O2 Arena and Canary Wharf provide entertainment options within easy reach. London City Airport is just a five-minute drive, enhancing accessibility for guests.

Rooms

The hotel offers various room types, including a Standard Room with a Queen size bed and a Suite with a king bed for added space. Accessible Rooms come equipped with a Queen Size Bed for convenience. Each accommodation is designed to provide comfort and functionality for every guest.

Dining

Upper Deck Restaurant serves a selection of local and international cuisine, providing a casual atmosphere for dining. The restaurant also features an outside terrace, allowing guests to enjoy views of the dock and beyond. Guests can unwind in the bar area with a variety of beverages available.

Business

Twelve meeting rooms are available, each fully equipped and flooded with natural light, suitable for various events and conferences. With easy access to transport links like the Elizabeth Line, business guests can navigate the city efficiently. The hotel's location near major transportation hubs adds to its appeal for corporate visitors.

Wellness

The on-site gym allows guests to maintain their fitness routine during their stay. A sauna and steam room provide additional relaxation options after a busy day of meetings or sightseeing. These wellness amenities contribute to a balanced experience while away from home.

Highlights

Location: Minutes from ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

Accessibility: 5 minutes' drive to London City Airport

Dining: Upper Deck Restaurant with outside terrace views

Business: 12 meeting rooms with natural light

Wellness: On-site gym, sauna, and steam room

“What stands out is undoubtedly its prime spot, as the closest hotel to the ExCeL Exhibition Centre. I appreciate that it's geared towards families with spacious rooms and practical amenities. For business or leisure, this property presents a smart, stylish option near key London locations.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels
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Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Executive Premium Queen Room
2 persons
270 sq. feet 
1 King-size bed
Shower
Coffee machine
Standard Double Room Two Single Beds
2 persons
270 sq. feet 
2 Single beds
Shower
Heating
Standard Queen Room
2 persons
270 sq. feet 
1 King-size bed
Shower
Heating
Standard Room 1 Queen size bed convertible sofa
2 persons
270 sq. feet 
1 King-size bed
Shower
Heating
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Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.3/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Security
  • Luggage storage
  • Lift
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre

Services

  • Room service
  • Housekeeping
  • Dry cleaning
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's menu

Spa & Leisure

  • Sauna
  • Turkish bath
  • Steam room

Room features

  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

At Novotel London Excel, dining is a delightful exploration of international flavors, beautifully complemented by stunning views of Victoria Dock. Guests can enjoy an inviting atmosphere that caters to families while emphasizing authentic culinary experiences suitable for every palate.
Novotel London Excel Restaurant photo
Novotel London Excel Restaurant photo
Novotel London Excel Restaurant photo

UPPER DECK

International
Ambiance
Family-friendly, traditional setting with beautiful views of Victoria Dock, offering both casual dining and an extensive bar.
Key Offerings
The menu features a variety of options, including vegetarian and gluten-free dishes, allowing for an inclusive dining experience. The terrace provides breathtaking views, ideal for enjoying meals during warm evenings.
Reservation
Recommended during peak times.
Open for breakfast and dinner from Monday to Friday, with additional brunch hours on Saturday and Sunday.

THE UPPER DECK

International and European
Ambiance
Modern atmosphere suitable for families, enhanced by the scenic backdrop of the Thames and Victoria Dock.
Key Offerings
This venue caters to various dietary preferences, offering vegetarian, vegan, gluten-free, and dairy-free options. A perfect spot for lunch or a leisurely dinner while soaking in the views.
Reservation
Recommended during busy service periods.
Open for breakfast and dinner daily, with longer breakfast hours on weekends.

Novotel London Excel Location

7 Western Gateway Royal Victoria Dock,, London, United Kingdom, E16 1AA
Map view
7 Western Gateway Royal Victoria Dock,, London, United Kingdom, E16 1AA
Nearby
Convention Centre
ExCeL London
1900 ft
Bridge
Royal Victoria Dock and Bridge
1400 ft
Restaurants
China Palace
500 ft
K Warehouse 2 Western Gateway Unit R1 Warehouse
Zero Sette Restaurant
600 ft
K Warehouse 2 Western Gateway Unit R3
Bagel factory
600 ft
1 Western Gateway ExCel Centre
Prime Burger ExCel London
2900 ft
ExCel London Exhibition Centre 1 Western Gateway Royal Victoria Docks
Fox @ Excel
3400 ft
K Warehouse 2 Western Gateway Excel Centre
Eeshi's Kitchen
1000 ft
Western Gateway Unit G2
Custom House Pub
1900 ft
272-283 Victoria Dock Road
Al Masar
1000 ft
8 Western Gateway
Explore London
Explore the Local Scene
Top Attractions
Activities
Dining
Entertainment
The Crystal
8 minutes walking
A unique sustainable cities initiative focusing on urban resiliency, featuring interactive exhibits on sustainability.
Royal Victoria Dock and Bridge
6 minutes walking
Beautiful waterfront views and a great spot for a leisurely stroll or enjoying local art installations.
Quantum Cloud
15 minutes walking
A striking art installation by Antony Gormley, offering a great backdrop for photography and reflection.
The O2
40 minutes walking
A vibrant entertainment venue hosting concerts, sports events, and an array of dining options, all under one roof.
Emirates Air Line
10 minutes walking
A cable car experience offering panoramic views of the River Thames; perfect for thrill-seekers and families alike.
Queen Elizabeth Olympic Park
30 minutes driving
A sprawling park with stunning gardens, playgrounds, and walking paths for relaxation and leisure activities.
China Palace
2 minutes walking
Authentic Chinese cuisine with a cozy ambiance; try their dim sum and various noodle dishes. Reservations recommended.
Zero Sette Restaurant
3 minutes walking
Italian dining with a modern twist; enjoy delicious pastas and fine wines in an elegant setting. Vegetarian options available.
STAR WARS Identities at The O2
20 minutes walking
An immersive exhibition exploring the characters from Star Wars, perfect for fans of all ages and families.
Now Gallery
20 minutes walking
A contemporary art gallery showcasing dynamic exhibitions and events; an inspiring spot for art enthusiasts and visitors.
Tips on navigating the city
City Centre
London16 min  ·  6.5 mi
Airports
London City (LCY)6 min  ·  2.4 mi
London Heathrow (LHR)58 min  ·  23.9 mi
Train
Charlton Train Station30 min  ·  1.6 mi
Charlton Railway Station30 min  ·  1.6 mi
Underground
Canning Town17 min  ·  4600 ft
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at GBP 25 per day.
Internet
Wireless internet is available in for free.
Breakfast
You can start your day with a full breakfast, which costs GBP21.75 per person per day. 
Pets
Pets are allowed on request.
Languages
English, French, Spanish, Italian, Hungarian, Polish, Russian, Hindi, Lithuanian
Number of floors:
9
Number of rooms:
237

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review summary
Based on recent reviews
Powered by AI
Novotel London Excel is often praised for its spacious rooms, many offering brilliant views of the River Thames. Its location is ideal for events at the ExCeL London, with easy access to Custom House DLR and the Elizabeth Line. Guests frequently enjoy the well-appointed fitness area, although some have mentioned occasional aircraft noise due to the hotel's proximity to the airport, and the breakfast setup may at times be very busy.
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Review score
Based on 2159 verified reviews
8.2/10
Great
82%
Recommend
Location
8.9/10
Staff
8.6/10
Breakfast
7.7/10
Paid Wi-Fi
7.8/10
Pros
Helpful staff
Easy check-in
Good facilities
Comfortable bed
Cons
Stuffy room
Small bathroom
Understaffed
Rude supervisor
Guest reviews
based on 2159 reviews
8.2/10
based on 2982 reviews
4/5
based on 4635 reviews
8.2/10
alexander from united kingdom
Family with children
standard room 1 queen size bed convertible sofa
3 nights in November 2025
|
Reviewed:January 30, 2026
8.7/10

excellent stay, superb amenities

easy accessgood standardgood food
the location offered easy access with public transport nearby. the room was clean to a good standard (i noticed a novelty glass divider between the bathroom and bedroom). the breakfast had a good amount of food available.
one of the plug sockets had burn marks, so i avoided using it.
Facilities
9/10
the hotel features convenient access to public transport, easing commutes and explorations around the area, and i found a nearby tesco express (it was a plus). i noticed a cable car over the river thames as well.
Service
9/10
the staff demonstrated friendliness and helpfulness throughout my stay, they provided quick solutions and clear directions. i found the bar staff amazing and efficient, they knew how to keep customers happy. ebenzer and klea were particularly amazing.
Rooms
8/10
the room included a comfortable bed and a fantastic shower (i loved it!). a novelty glass divider separated the bathroom from the bedroom in my room. the room was clean, offering a pleasant environment.
0 Helpful
|
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jason from united kingdom
Single
superior room 1 queen size bed convertible sofa
3 nights in November 2025
|
Reviewed:January 28, 2026
8.5/10

excel stay!

comfortable beddelicious foodeasy access
My room was spacious and very clean. the digital key was convenient, providing easy access. the bed was comfortable. I slept very well. the restaurant offered fresh and flavorful food. Dinner and breakfast were both delicious.
the coffee wasn't replaced in the room and the fridge was not cold enough.
Location
9/10
The hotel is near the elizabeth line railway. This made access to heathrow airport easy. a short walk took me to restaurants. This was very convenient. the cable car to the o2 arena was nearby.
Rooms
8/10
The room was quite large. there were bath towels and hand towels. daily maid service made sure fresh towels and a tidy room. the walk in shower was clean. It had good water pressure.
0 Helpful
|
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Jordan from United States
Executive Premium Queen Room
4 nights in November 2025
|
Reviewed:January 01, 2026
7/10
great locationhelpful stafftasty optionsshower problemold carpetstained carpet
the location were great. it was near transport. there was staff ALWAYS ready to help with directions. the breakfast area had tasty options.
my room had a problem. the shower in my executive premium queen room barely worked. it only trickled water. the carpet seemed a bit old and stained.
0 Helpful
alexander from united kingdom
Single
standard queen room
3 nights in November 2025
|
Reviewed:December 31, 2025
9/10

excelent stay

abundant breakfastglass divider
i found the breakfast abundant. there was a good amount of food available (especially the pastries). the room was quite clean, and the glass divider between the bathroom and bedroom added a touch of novelty to the design.
0 Helpful
Daniel from United States
Business traveller
Superior Room 1 Queen size bed convertible sofa
3 nights in November 2025
|
Reviewed:December 09, 2025
6/10

Acceptable Stay with Some Issues

convenient locationinadequate fridge
The hotel location proved convenient for attending an event. It was within reasonable walking distance.
The fridge in the room was NOT cold enough. The absence of an information sheet concerning emergency procedures was also a notable oversight, and the number of power sockets felt INSUFFICIENT.
0 Helpful
Mason from United States
Family with children
standard queen room
3 nights in November 2025
|
Reviewed:December 06, 2025
6/10
convenient locationfaulty outletsbroken air conditioning
the location proved convenient for accessing nearby transportation.
The air conditioning wasn't working properly. I reported it, but nothing changed. additionally, some of the electrical outlets near the bed were faulty. I couldn't charge my phone overnight, a major inconvenience. the staff didn't seem particularly concerned about these issues, frustrating.
0 Helpful
Samantha from United Kingdom
Single
Executive Premium Queen Room
3 nights in November 2025
|
Reviewed:November 23, 2025
9.0/10

Excel Area Stay

clean roomglass dividerhelpful staff
the room was clean and met a good standard the glass divider between the bathroom and bedroom added a nice touch i found the breakfast food selection to be adequate and satisfying for a good start to my day staff members at the reception were helpful and attentive throughout my visit.
Rooms
9/10
the room provided necessary amenities including a tea and coffee machine and a safe for valuables it was a good size and the bed was very comfortable for restful nights. the smart tv offered a good selection of channels.
Location
10/10
the hotel offers excellent access to heathrow terminals via the elizabeth line from customs house station the location is convenient for accessing nearby amenities and transport links. city airport is easily accessible with a short bus ride.
Dining
8/10
breakfast buffet offers plenty of variety to suit different tastes, ensuring a satisfying start to the day. i appreciated the fresh options. the dining area was well-kept and clean.
Service
9/10
staff were friendly and accommodating. the reception team provided quick assistance. their professionalism added a positive touch.
0 Helpful
|
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FAQs
About Novotel London Excel
How far is Novotel London Excel from London City Airport?
The hotel is located 2 km from London City Airport, approximately a 10-minute drive.
What are some nearby attractions to Novotel London Excel?
Nearby attractions include the O2 Arena (2 km), Canary Wharf (3 km), and the ExCeL Exhibition Centre (0.5 km).
What dining options are available at Novotel London Excel?
The Upper Deck Restaurant & Bar serves brasserie cuisine and offers outdoor terrace seating with views of Victoria Dock.
What amenities are included with rooms at Novotel London Excel?
Rooms feature free Wi-Fi, a flat-screen TV, a minibar, a laptop safe, and a private bathroom.
Does Novotel London Excel have fitness facilities?
Guests have access to a fitness center, sauna, and steam room on-site.
What are the check-in and check-out times at Novotel London Excel?
Check-in begins at 15:00 and check-out is by 12:00.
Are there any family-friendly features at Novotel London Excel?
The hotel offers spacious rooms with sofa beds and children's menu options in the on-site restaurant.
What nearby restaurants can guests visit from Novotel London Excel?
Nearby dining options include La Barrique Wine Bar & Restaurant, Tapa Tapa, and Bagel Factory, all within 0.5 km.

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Rooms and Guests2 Guests, 1 Room